How to Choose the Right Insurtech Partner for Your Insurance Business
Start by writing down the three processes that cost you the most time or errors right now. Then match only those needs against any vendor you talk to.
Start with your own bottlenecks
You already know where claims get stuck or renewals fall through. List the exact steps and time they take today. Skip any partner pitch that does not address those steps first.
- Claims intake: measure minutes per file on your current system.
- Policy updates: count how many manual handoffs happen between teams.
- Customer queries: note the repeat questions that slow agents down.
Run a pilot with your own files
Ask for a two-week test that uses 50 real policies and claims from your book. Watch how data moves between your core system and their platform without custom code.
- Export sample data in your usual format.
- Load it into their tool and time the first full cycle.
- Check error rates on edge cases such as multi-vehicle claims or mid-term cancellations.
- Document any extra clicks your staff must make.
Compare total cost after the first year
Sticker price rarely tells the full story. Add training hours, API call fees, and the cost of any staff time spent fixing imports.
| Item | Example cost | Notes |
|---|---|---|
| Base subscription | $18k | Per year for 50 users |
| Training and setup | $6k | One-time, internal hours counted |
| Data fixes | $3k | Estimated from pilot errors |
Look at exit terms and support hours
Read the contract section on data return before you sign. Confirm support covers your time zone and that you can export everything in standard formats if you switch later.
